Average Reviews:
(More customer reviews)I am currently doing an assignment on business process re-engineering. Many of the texts I have read so far have been thick on the theories and the benefits of re-engineering. As such, it comes across as cheap propagnada.
This book was different. In the first chapter, unlike other texts, it did not simply insists that TQM and other continuous process improvements are of the past and are not good enough for today's business environment. It explains how TQM has its place, if you are already a market leader. However, if you are way below, then TQM will not allow you to reach the apex before you are out of business. Re-engineering is the way.
This immediately pave the way for the rest of the book. The authors are balanced in their views and do not simply advertise the merits of re-engineering. They also cautioned throughout the text on the difficulties and pitfalls of re-engineering. I found their arguments more convincing than most authors.
The examples throughout the book were taken from different industries and prove a source for ideas for any re-engineering effort. The authors came across as extremely experienced in their work.
I would have given it five stars except the last chapter on the human aspect of re-engineering was rather dissapointing. I had expected to learn more from the authors about the very difficult human resource issues in re-engineering. Like most texts, the book mentioned difficulties and dished out textbook solutions without real solutions.
Still, it was one of the best re-engineering texts I have read and I believe it will help me greatly in my assignment.
I also believe that it is extremely useful for any managers or CEOs who want to re-engineer their business. Hammer's classic on re-engineering is not enough. You need to read this book for the practical advice and guiding framework if you are to have any chance for success in re-engineering.
Click Here to see more reviews about: Business Process Reengineering: Breakpoint Strategies for Market Dominance
Business Process Reengineering BreakPoint Strategies for Market Dominance Business Process Reengineering shows you how to take the vital next step to attain market dominance and become a world leader * A team of internationally recognized Coopers & Lybrand manufacturing consultants explain why they believe the business world needs to move beyond continuous improvement and TQM concepts to Business Process Reengineering (BPR).* BPR involves a dramatic redesign of business processes, organization structures and use of technology, to achieve "breakthroughs" in business competitiveness.* The book is based on the authors experience of extensive international work with leading corporations including AT&T, Asea Brown Boveri (ABB), Allied-Signal, and Coca-Cola & Schweppes (CC&SB).* Focusing on the effectiveness of BPR, the book shows how companies can streamline operations, and inevitably cut costs, on the way to creating process excellence in all key aspects of the organization.Reengineering goes beyond continuous improvement "Continuous improvement is exactly the right idea if you are the world leader it is probably a disastrous idea if you are far behind in the world standard we need rapid, quantum-leap improvement. We cannot be satisfied to lay out a plan that will move us towards the existing world standard over some protracted period of time if we accept such a plan; we will never be the world leader." Paul O Neill, Chairman ALCOA
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