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(More customer reviews)As an OD practitioner, I highly value Jake's simple but powerful method of making change happen. His approach overcomes the root cause for so many befuddled change attempts. The whole idea that involvement must precede commitment isn't new but the easy-to-accept approach is. With a little practice, anyone with high concern for both the relevance of the change and the well-being of the people making the change can apply Jake's ideas and make almost any change scenario more effective and lasting. Similarity to most problem-solving processes with slight twists to connect a change process with the strategy of the organization provides familiarity which employees need when working differently.
For the past 4 years I have been applying Jacob's key principles to a variety of change interventions including groups from 10 to 350 employees. The natural hesitation from Senior Leaders is quickly overcome when they see the power that commitment can have in quickly lowering resistance and developing an almost unbridled desire to move to a new state. Employees who initially greet the process as potentially laborious, quickly see that "going slow now to go faster later", as a friend once said, is really worth it.
This book is a key text and resource in a Masters in Management class that I teach. Students frequently leave class with insight and return the next week telling me that they have already applied some of the thinking in their daily management of the business. To their delight, Jacob's mental model gives students enhanced ability to envision and plan change initiatives. Often I get e-mail suggesting that this book has been one of the best investments that they made during their masters program and that the book is a reference that they rely upon.
In a nutshell, my experience with Jake's philosophy and process has completely restructured my thinking about how to facilitate change initiatives of any size. The results have compelled me to vigorously teach this process to all levels of leaders in the organization and in the classroom.
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