Showing posts with label leadership. Show all posts
Showing posts with label leadership. Show all posts

Leadership on the Line: Staying Alive through the Dangers of Leading Review

Leadership on the Line: Staying Alive through the Dangers of Leading
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Those who read Heifetz's previously published Leadership Without Easy Answers will be interested to know that the final section in that brilliant book ("Staying Alive") led to the development of this book which Heifetz co-authored with Linsky. "We wanted this second book to be more focused, more practical, and more personal. We hope this book will be accessible, eminently usable, and inspiring in your life and work." The material is presented within three Parts: The Challenge (which explains "why leadership is so dangerous and how people get taken out of the game"), The Response (which provides "a series of action steps designed to reduce the risk of getting pushed aside"), and Body and Soul ("which discusses "ways that people contribute to their own demise"), followed by a Notes section filled with especially informative annotations. Pogo once said "we have met the enemy and he is us." More often than not, I think that is true. I also think that most human limits are self-imposed. That is probably what Henry Ford had in mind when he observed "Whether you think you can or think you can't, you're right."
According to Heifetz and Linsky, "To lead is to live dangerously because when leadership counts, when you lead people through difficult change, you challenge what people hold dear -- their daily habits, tools, loyalties, and ways of thinking -- with more to offer perhaps than a possibility. Moreover, leadership often means exceeding the authority you are given to tackle the challenge at hand. People push back when you disturb the personal and institution equilibrium they know. And people resist in all kinds of creative and unexpected ways that can get you taken out of the game: pushed aside, undermined, or eliminated." Throughout human history, most of the greatest leaders were "eliminated" precisely because they were perceived to be intolerable threats to what James O'Toole calls "the ideology of comfort and the tyranny of custom." Draw up a list of the 10-15 greatest leaders in history. How many of them died of natural causes? On my own list, only Winston Churchill and he was twice voted out of office amidst ridicule and even contempt. One of this book's greatest value-added benefits is the brief summary of key ideas which concludes each chapter. I strongly recommend that the book be re-read within 2-3 weeks; also, that at least the chapter summaries be reviewed weekly thereafter.
It is important to understand that Heifetz and Linsky view the subject of leadership in a much wider and deeper context than one normally encounters in a business book. Consider these brief remarks with which they conclude: " Opportunities for leadership are available to you, and to us, every day. But putting yourself on the line is difficult work, for the dangers are real. Yet the work has nobility and the benefits, for you and for those around you, are beyond measure. We have written this book out of admiration and respect for you and your passion. We hope that the words on these pages have provided both practical advice and inspiration; and that you have better means now to lead., protect yourself, and keep your spirit alive. May you enjoy with a full heart the fruits of your labor. The world needs you."
Those who share my high regard for this book are urged to read Heifetz's previous book, Leadership Without Easy Answers. Also David Maister's Practice What You Preach, James O'Toole's Leading Change, and Larry Bossidy and Ram Charan's Execution: The Discipline of Getting Things Done.

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Dynamical Leadership: Building Adaptive Capacity for Uncertain Times Review

Dynamical Leadership: Building Adaptive Capacity for Uncertain Times
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I thought this was a well researched and written book. It provided me with some interesting perspectives to consider when deciding how best to shape my strategies for various endeavors and groups. I believe the ideas offered in the book will be helpful to me and I look forward to implementing some of the concepts.

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Dynamical Leadership builds on metaphors from complexity science and chaos theory to change the way we think about the leadership landscape in times of unbelievable change. Dynamical change is unpredictable, entangled on many dimensions, and is full of energy, power, motion, motivational force, vigor, and is characterized by continuous change, activity, or progress. This kind of change takes a different leader who knows how to see and influence patterns, utilize differences for maximum capacity building, and engage people in a new way. This book offers models, tools and examples that guide leaders to a new frontier.

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Never Fly Solo: Lead with Courage, Build Trusting Partnerships, and Reach New Heights in Business Review

Never Fly Solo: Lead with Courage, Build Trusting Partnerships, and Reach New Heights in Business
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I'm an authority on sales training and have lost consulting deals over the years. But I have NO IDEA what it would mean to lose as a combat aviator. Think about it. Rob "Waldo" Waldman has to make the best decisions possible or he loses - he doesn't return from his mission.
What an outstanding resource Never Fly Solo is for anyone in the work world.
His thinking reinforces what I believe is the best way to distinguish good from bad business professionals. That is to recognize everyone makes either good or bad decisions. It gets no simpler than that.
Read here how an Air Force officer who flies is humbled to learn he's not the hotshot in the sky, but a part of a team that includes ground crew, mechanics, controllers, wingmen and more.
And from that experience flows wisdom that you can apply in business today.
One of my favorite stories is his description of "chair flying," actually simulating a mission in a chair prior to experiencing it in the cockpit. Mentally running every possible scenario, good and bad, can prepare you to succeed in life, as Waldman did in the air over 60+ combat missions.
I most highly recommend Never Fly Solo.

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The New York Times and Wall Street Journal bestselling book on building powerful, effective teams!

"An amazing book that bucks the old paradigm that maverick leaders and self-madeentrepreneurs set the bar. It will forever change the way you look at leadership."—Marshall Goldsmith, author of The Wall Street Journal #1 business bestsellerWhat Got You Here Won't Get You There

"In Never Fly Solo, Rob ‘Waldo' Waldman shares potent, personal leadership lessonson what it takes to access the power of your wingmen. If you want a former fi ghter pilot with 65combat missions as your wingman and if business success is your target, take flight withWaldo's book and earn your wings. You'll never fly solo again."—Jeffrey Gitomer, bestselling author of The Little Red Book of Selling

"If you are serious about building trusting relationships and launching your business and lifeto new heights, then invest in yourself and buy this book."—Keith Ferrazzi, author of the New York Times #1 bestseller Who's Got Your Back

"Authentic and inspirational, Never Fly Solo is a winning formula for successfulleadership that everyone in business should read."—Howard Putnam, former CEO of Southwest Airlines and author of The Winds of Turbulence

"Waldo does a superb job of applying to the business world the lessons he learned in hismilitary career. His excellent use of vignettes shows how standards and values areapplicable to leading an honorable life."—General Ron Fogleman, U.S. Air Force Retired, former Chief of Staff, USAF

"Waldo the Wingman knows the value of relationships and how to build realpartnerships that benefit everyone involved."—Mark Sanborn, speaker and bestselling author of The Fred Factor and You Don't Need a Title to Be a Leader

Rob "Waldo" Waldmanunderstands one thing better than most businesspeople:You can't reach your highest potential alone.You need wingmen—trusted partners—who canhelp you overcome obstacles, adapt to change, andprepare for success. A decorated former combatF-16 fighter pilot and now a successful entrepreneur,Waldman lives his life by this rule.

Whether you're a senior executive, mid-level manager,or new hire fresh out of college, your success dependson the mutual support of trusted associates. In NeverFly Solo, Waldo helps you maximize your relationshipsto reach your greatest potential. You'll learn how to:
Commit to the core wingman values ofintegrity, accountability, service, and excellence
Transform your relationships with colleaguesinto interdependent partnerships for success
Take courageous action and ask for helpwhen adversity strikes
Communicate effectively in high-stresssituations
Connect with your coworkers and customerson a deeper level

Through compelling, real-world stories, Waldo relateshow his Air Force wingmen helped him overcomechallenges and become successful by teaching himlessons that work in an offi ce as well as in a cockpit.

Like the world of aerial combat, today's high-stakesbusiness world operates faster than the speed ofsound. Teamwork and trust are critical for thwartingthe missiles of fear, change, and risk that too oftensend even the most seasoned professional into adownward spiral.

You can't dodge these missiles alone. Never Fly Solois your flight plan for taking positive action that leadsto greater success.

Find out more at www.neverflysolo.com.

The author will donate a portion of the book's proceeds to veterans charities.


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The New Manager's Tool Kit: 21 Things You Need to Know to Hit the Ground Running Review

The New Manager's Tool Kit: 21 Things You Need to Know to Hit the Ground Running
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Well written, to the point, easy to refer to and use . So helpful it should be kept on the desk top within easy reach for handy reference. Sure to have well worn pages. In particular, I found the section on process of active listening insightful and not the usual run of the mill
tips. This is an extremely useful guide.

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50 Lessons on Leading for Those with Little Time for Reading Review

50 Lessons on Leading for Those with Little Time for Reading
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Most books on leadership, no matter how smart or trendy they try to be, are ponderous in the prose department. They're usually filled with concepts that are at best hard to grasp and harder to visualize. Mr. Boehlke's book is a refreshing departure from this. First of all, it's a great size (6" x 6"), the size of a cartoon book or whimsical impulse purchase at a Barnes and Noble checkout counter. But here's the thing, not only is it a fun book but one with real meat. It takes a rather unique approach in coming up with original aphorisms about leadership which would stand alone on the page and be entertaining and thoughtful. But the author takes it another step and worked with the graphic design of the statements in ways that make them come alive in the best tradition of pictures being worth 1000 words. Each page presents a little "thought puzzle" that gives the reader the satisfaction of "getting it" and makes the leadership point more memorable. Unlike prose books, this is one where you can pick a random page or read the whole thing many times. More people should "write" like this!

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The Intelligent Negotiator: What to Say, What to Do, How to Get What You Want--Every Time Review

The Intelligent Negotiator: What to Say, What to Do, How to Get What You Want--Every Time
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Charles Craver is the Leroy S. Merrifield Research Professor of Law at George Washington University (Washington, D.C.) where he teaches negotiating. Through his work at the Law School and in workshops throughout the world, Professor Craver estimates that he has taught negotiating skills to some 60,000 attorneys and businesspersons.
The Intelligent Negotiator is a book that fulfills the promise of its title. Craver provides the reader with the techniques and skills to become a true master of the craft.
Unquestionably, The Intelligent Negotiator will prove invaluable for the beginning negotiator and a solid source for refining the skills of the more experienced practitioner. Refreshingly, in a field in which so much has been written and is often unacknowledged, Craver credits and draws upon the research and findings of its authors. Additionally, although he has a preferred approach to negotiations, the author provides a fundamental negotiating skills book that does not rest upon the adoption of a singular negotiating style.
"Don't even try to adopt just one negotiating style or philosophy," Craver tells his reader in the first sentence of his work, "for there is no single approach that can effectively govern all bargaining transactions" (p.3). The intelligent negotiator, in Professor Craver's view, is a person who is comfortable working within a suite of negotiating styles. The reader who understands that premise is on the way to wisdom.
The experienced negotiator knows that no matter what the hopes, not every negotiation expands the pie. Negotiators come in all stripes and are driven by differing motives. Success in negotiations requires that its participants understand and adapt easily to the reality of functioning with an arena encompassing widely disparate styles.
Craver notes three major approaches that the intelligent negotiator must master. The first of these is the Competitive-Adversarial. This is the stuff of win/lose negotiations, the zero sum game in which the pie is presumed to be fixed and one participant wins more if the other loses more. The second he defines as the Cooperative-Problem-Solving approach. In this style, the parties seek to expand the pie through engaging in a joint creative enterprise and thereby enable the participants to realize a win/win outcome. The intelligent negotiator recognizes that this second style has inherent rewards and significant risks of exploitation depending upon the true commitments of the parties at the bargaining table to the cooperative negotiating style.
Both styles remain predominant in negotiating and Craver introduces the reader to some of the research on the effectiveness of practitioners of these two dominant negotiating styles. It is interesting research.
Craver cites a study of the negotiating styles of practicing attorneys conducted by Professor Gerald Williams of Brigham Young University some twenty years ago that may surprise many readers. According to Professor Williams' research, most practicing lawyers do not use an adversarial style in their negotiations. Two thirds of the attorneys, as viewed by their colleagues, used a cooperative approach and only twenty-five percent of the lawyers were seen as practitioners of an adversarial style of negotiations (p.10).
More importantly, peer assessment concluded that cooperative negotiators fared far better than adversarial attorneys in the negotiating arena. Fifty-nine percent of the cooperative style negotiators were viewed as effective negotiators and only a miniscule 3 percent were considered ineffective. Only 25 percent of the adversarial style negotiators were deemed effective by their peers and a staggering 33 percent were judged to be ineffective. A more recent study reported last year by Professor Andrea Kupfer Schneider, found over half of adversarial style negotiators were considered ineffective by their peers (p.10).
There is much that the negotiator can draw from these findings, not the least of which is that the intelligent negotiator must be able to adapt and operate successfully in an arena of diverse approaches. Reliance on a singular style, as Professor Craver well illustrates is a recipe for disaster.
Given this, Craver offers a third style as the best primary style for the intelligent negotiator. The Innovator approach, as the author calls his preferred style, is a hybrid of both of the preeminent negotiating approaches. Its hallmarks are beginning with principled offers, matching one's counterpart on how much and what is disclosed, relying on objective criteria and recognizing that the primary goal of the negotiator is to obtain beneficial results for themselves and secondarily for the opponent.
The core of the book, however, is far from a discourse on a singular approach, but rather the teaching of the underlying fundamental skills and techniques that every negotiator regardless of their approach requires to succeed in practicing the art. The book, therefore, is an intelligent negotiator's guide to the practice of negotiations.
Craver explores the process thoroughly and leads his reader through the tough issues confronting every negotiator with concise and well-reasoned advice. The author shows the reader the importance of setting high goals, even increasing them before negotiations begin. He gives the reader solid advice on how to construct an opening offer and coaches the negotiator on its critical impact on the psychology and course of the negotiations to follow. The reader learns how an opening offer operates as an anchor, its role in bracketing the negotiating settlement range and its use in framing the other party's perception of gain and loss in the potential agreement. If these concepts are not clear to you, they are clearly explained in Craver's work.
There is far more in this volume. You will find strategies for multiple item negotiations, techniques for handling absurd positions, some careful advice on reading body language and a host of topics that the intelligent negotiator must know. You will find it a valuable negotiating skills guide of value for any style of negotiations.
To complete his work, the author turns his attention to some of the more special types of negotiating situations that all readers encounter. You will find some insightful advice in his concluding sections on negotiating employment agreements, automobile purchases and real estate bargaining.
Highly recommended.
John Baker, Ph.D.
Editor, The Negotiator Magazine

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Influencer: The Power to Change Anything Review

Influencer: The Power to Change Anything
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The principles in this book have the potential to change the world - by changing behaviors of individuals, families, communities and nations.
The authors teach us how to create the change we'd like to see in the world using a deceptively simple framework (e.g. "Make the Undesirable Desirable" and "Design Rewards and Demand Accountability"). Many of the concepts are intuitive - the problem is that I had never intuited them before, much less put them all together in a framework I could act on. They support the framework with sound theory from behavioral psychology and demonstrate it with real-world examples of people who are solving big, important problems. Throughout it all they use a straight-forward conversational style and a great sense of humor.
But be warned: It's not a self-help, positive-mental-attitude, quick-fix, rah! rah! book, and it's not a fast, easy read - it's not supposed to be. The book deals with powerful concepts and it took me some time to think through the implications and how I could apply them. I re-read some chapters several times and spent time writing out how I could apply the principles (I usually do this in the margins - but with Influencer I ended up using a journal since there was so much to write about).
It's well worth the time and effort - I'm excited by the results I'm seeing personally as I apply the concepts in my roles as a father, husband, church leader and business leader.

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Must-win Battles: Creating the Focus You Need to Achieve Your Key Business Goals (Financial Times) Review

Must-win Battles: Creating the Focus You Need to Achieve Your Key Business Goals (Financial Times)
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MWB stands for "Must Win Battles," which is the title and a common acronym throughout this this book. Authors Peter Killing, Thomas Malnight and Tracey Keys use "battle" to refer to competitors and "must-win" to mean these battles must be won. There are a lot of circumstances applicable to the concept of 'battle.' Examples and case studies cover management style, team work, planning, shortlisting, and executing, are noted. One example is Unilever in Africa, Nestle China, and a two-year case study of the CFF business groups from the words of an executive.
Three sections and nine chapters.
Section I: Preparing the Journey
Section II: Engaging the Team
Section III: Making it Happen
The different types of managers listed are the commander, diplomat, thinker, and motivator, who are defined and described. This is followed by the role of Emotional Intelligence in the workplace. EI is just as, and oft-times more vital than IQ. There are questions regarding this that the reader can answer for themselves so they can apply this concept to their own situations in life and in the work place. This book helps the manager and employees as individuals and allows them to reflect on others and themselves.
Different dynamics of MWB, which often may include change. While strategically planning and implementing Must-Win Battles there are Resisters, Bystanders, and Supporters. A time-line is almost always necessary and matrices and diagrams are presented, when planning and executing.
A good reality check is in chapter 4, which lists "Typical Company-Related Myths." Those who've worked in medium or large organizations can identity with the company values and slogans. But they're usually only slogans, because they aren't practiced. :)
At the end of the book there are:
A) The MWB Journey and Road map
B) The Denison Survey: Questions
C) Using the External Assistance
This is helpful for all people who manage and work in organizations of all types and sizes.

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Must-Win Battles shows in a step-by-step way, how to identify the key goals that need achieving and how to win emotional and intellectual buy-in from the employees who make it all happen. By focusing on the right key short-term efforts you attain the twin benefits of delivering in the here-and-now, and making progress toward larger strategic goals.Businesses around the world are struggling for growth and profitability in today's fast-changing world. Those that achieve standout success are characterized by clear vision, focused execution, and commitment by people to doing what counts. But for the 99% of businesses that lack many of these attributes, how do they go about getting them? Should they turn to another management fad? Probably not. Senior managers are now sceptical in the face of "initiative overload". Instead they are looking for inspiration among real-world companies and real leaders.Based on a successful executive programme at IMD, one of the world's foremost executive education institutions and has been tested at some of the world's best-known companies, with intimate and compelling case studies running throughout, Must Win-Battles offers the inspiration and advice that many are looking for. "Enlightening and thought provoking in an era of cluttered agendas. Must Win Battles sets a clear path for leaders to focus their team's head, heart, and hands. Michael D. White, Chairman and Chief Executive Officer, PepsiCo InternationalNew York "Moving a company to the next level requires confronting the right challenges, and Peter Killing, Thomas Malnight, and Tracey Keys show how to pick your battles and then how to win them.Their Must-Win Battles provides a practical playbook for unleashing and aligning the intellectual and emotional energies essential for any business triumph." Michael Useem, Director-Center for Leadership and Change Management, The Wharton School and author of The Leadership Moment "In "Must Win Battles" Peter Killing and Thomas Malnight have distilled their richly varied experiences drawn from many organizations over many years.Together they have created a practical handbook for all managers who are interested in re-energizing and improving their business performance.Must Win Battles is easy to read and brimful with practical advise; well worth a few hours of your time".Iain Ferguson CBE , Chief Executive , Tate & Lyle PLC. Named European Businessman of the Year by Forbes Magazine, 2005 "Working with must-win battles has fundamentally changed our approach to where we seek growth in the market and the way we engage our people in realizing these goals. Must-win battles are the glue that ties the business together globally, that everyone understands and can contribute to.The process clarifies for everyone the long-term vision and business direction, where to allocate resources and why it is important to get aligned."Diego Bevilacqua, President, Global Business: Foodsolutions, Unilever"Every executive knows that there are certain battles that must be won for the business tobe successful.This great new book provides a real-world, step-by-step approach to choosing the right battles in a way that helps unleash the organizational will to achieve them.Must Win Battles is a wonderful contribution to the art and science of management!So much so that it's inspired me to launch my own MWB journey."Bob Rieder, President & CEO Cardiome Pharma Corp.

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Doing Both: Capturing Today's Profit and Driving Tomorrow's Growth Review

Doing Both: Capturing Today's Profit and Driving Tomorrow's Growth
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If this book was a reality TV show, it would be a flattering portrait of a celebrity's life. Initially an intriguing glimpse into the inner world of someone of interest, then realization dawning that, in the end, you're only seeing what the celebrity wants you to see.
The opening chapters are a useful reminder that business folk often get trapped in false choices such as on-time or high-quality, for example. But that's about the extent of the concept, and the remainder of the book is a collection of anecdotes about Cisco senior executives. The writing is strangely mechanical and almost devoid of style and wit, which makes it hard to keep going. I found myself rapidly losing interest in the middle.
The Cisco examples are like a celebrity magazine cover: photoshopped for maximum effect. I worked at Cisco for five years, joining about the same time as Inder Sidhu in the 1990s. It was truly an exceptional place to work, and my experiences there left a lasting positive impression. I was part of some of the product stories he recounts, and this is where my recollection departs from Inder's. He's not trying to be deceptive, merely carefully selective to support his thesis. I did get a little suspicious of the frequent occurrence of the figure "40%". In so many of the vignettes, this is the stated bookings growth achieved as a result of "doing both".
Summaries of the thought processes for some of the major decisions are thought provoking -- made me think about how I could use the same ideas in my business. The most difficult part of corporate decision-making is bringing the rest of the organization along on the journey, though, and there's precious little on how that was achieved.
In short, an interesting glimpse into the inner life of Cisco, a good-but-not-great business book. Another reviewer describes it as a modern The Innovator's Dilemma: The Revolutionary Book that Will Change the Way You Do Business (Collins Business Essentials) -- I can't agree with that. It's too anecdotal, without the rigor and depth of Christiansen's work.


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Communicate with Confidence, Revised and Expanded Edition: How to Say it Right the First Time and Every Time Review

Communicate with Confidence, Revised and Expanded Edition:  How to Say it Right the First Time and Every Time
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This book is very handy, but one should not underestimate the impact that the lack of structure has. After reading the book, you will be overwhelmed by the redundancy and repitition. Yes the book is filled with handy tips, but in the end, that is all they are tips, which treat the symptoms of bad communication; NOT THE CAUSES. Without a structure, explaining the root causes, some tips are contradictory, some say the same thing in a different way and in the end one is stuck with a huge volume of data, but little information. I am afraid the scope of this book works against it, not for it.

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Make your meaning clear, send the right signal, and never miscommunicate again. What do you do when a client calls while you're having lunch with another client? How do you stand out with a persuasive message in a sea of social media? Is tweeting every two minutes aggressive, intrusive, smart, or just friendly? For learning the art of effective communication, there's no better resource than the business communication classic "Communicate With Confidence". Retaining all the information that has made has made this a business communication classic, the second edition is updated to include new rules for conveying a message clearly, politely, and confidently via videoconferencing, teleconferencing, social media sites, and mobile phones. Dianna Booher is CEO of Booher Consultants, a global performance improvement firm that helps organizations increase profitability and market share through more effective communication. She is the bestselling author of several books, including "Communicate with Confidence", "Speak with Confidence", and "The Voice of Authority".

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Delivering Happiness: A Path to Profits, Passion, and Purpose Review

Delivering Happiness: A Path to Profits, Passion, and Purpose
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There has been quite a crop of customer service related books recently, as well as the classics in the field. They each have their own angle, and I'm going to use this brief review as a chance to summarize where Delivering Happiness falls in this group as well as how to complement it with a couple of other books with different approaches that make for a very well-rounded outlook in tandem.
As far as [[Delivering Happiness: A Path to Profits, Passion, and Purpose:]]
I was privileged to get a galley of this much-anticipated title. It's the story of an entrepreneur and the different paths he took (or twists in the one path, depending on how you look at it). A fascinating story, and not just because of the bezillion dollars he got selling the company to amazon. (And: how can you not like a guy who calls his warehouse WHISKY (WareHouse Inventory and Supply in Kentucky -- Page 118)? Heavy emphasis on his pursuit of happiness for himself and his staff -- very admirable and inspiring.
If you're looking to directly transform your customer service/customer experience, you may want to add to Tony's inspiring autobiography some directly actionable books to help you turn his ideas into techniques you can put into practice right away -- and that are highly consonant with Tony's pro-employee, pro-customer, outlook -- I suggest two books --one a classic, one that's new this Spring -- that can take care of this for you.
1. Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization
This, like Tony Hsieh's book, is a new title this Spring. Practical, useful insights from the insiders who created high-tech startups and The Ritz-Carlton. Contains specific prescriptions for how to handle many different customer situations like they're handled at the companies profiled inside (incl: Zappos, Ritz-Carlton, Netflix, Charlie Trotter's, Lexus,), appendices with scripts you can use right away, etc.
2. [[Customers For Life: How To Turn That One-Time Buyer Into a Lifetime Customer]]
This is an older title, and a classic: how a texas cadillac dealer, of all people, mastered great customer service. Extremely simple, but never simplistic. Has inspired many business leaders since it was written. Many pages have usable, actionable insights. If you don't have this in your library (and in your psyche) yet, why not? You can probably grab it used for next to nothing, and the wisdom is timeless enough that you hardly need the "latest revised edition" if you need to save a few dollars.


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The One to One Future: Building Relationships One Customer at a Time Review

The One to One Future: Building Relationships One Customer at a Time
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Peppers and Rogers may be the pioneers of one-to-one marketing techniques (or maybe even not), but they're terrible book writers. I've read their articles on the same topics, and they're much more concise. In the book, you learn all you really need to know in the first few paragraphs of each chapter; the rest is just regurgitation. I eventually gave up; I just couldn't read it anymore. You'd be better off reading a few articles, or someone else's books, unless you have an extremely high attention span or no background whatsoever in the concepts they discuss. They're very smart people, but if you've already learned the basics, this book will waste your time.

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"I Love You More Than My Dog": Five Decisions That Drive Extreme Customer Loyalty in Good Times and Bad Review

I Love You More Than My Dog: Five Decisions That Drive Extreme Customer Loyalty in Good Times and Bad
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This is a one-of-a-kind book who's title "I Love You More Than My Dog" tells you how to create emotional bonds for life with your customers...the type of faithful relationships dog lovers have with their dogs. The 5 decisions Jeanne discusses that drive extreme, 'for life' customer loyalty in good times and bad are right on. The book provides every day tools that you can use to understand how you make decisions -- not only for your business, but for you personally - to become a beloved company with devoted customers.
Jeanne's book builds on her equally strong first book, "Chief Customer Officer", which provides specific methodologies for building customer centric organizations. Her new book builds on her already strong credibility as a customer zealot and provides real life examples of companies that demonstrate the 5 decisions every day, and have the business results to prove it.
"I Love You More Than My Dog" is a must read for anyone who wants to understand and act on the difference between having customers 'like' you and really 'love you' for life. More than your dog.
I'd give it 10 stars if I could.
Karyn F. Seattle, Washington


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Virtual Teams: Reaching Across Space, Time, and Organizations with Technology Review

Virtual Teams: Reaching Across Space, Time, and Organizations with Technology
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"Virtual Teams" was a real treat for both my academic and consulting sensibilities. I have never seen such a thorough work on this topic. It is both fundamental and visionary at the same time.
In discourse with a fellow business consultant we bantered about the topic of Lipnack and Stamps latest book (of which I had received an advance copy). He said: "Unfortunately, Lipnack and Stamps(L&S) have been 10 years ahead of the curve with their understanding of the importance of networking."
"But," I replied, "With the book 'Virtual Teams' they offer the world-wide-race-to-the-Internet a well needed moment of reflection-during which they offer PURPOSE to connecting and give virtual teaming DEFINITION and DIRECTION." And the banter continued but we both agreed and got tingles as our chat echoed the truth of their statement:
"Communication technologies and computer networks-in particular the Internet-are underwriting this moment of pregnant potential." (p 240)
"You know," I concluded, "It's a good thing they (L&S) were ahead of their time-otherwise we would not have the language to discuss our 'interdependence' symptoms, to test our 'distributed business' hypothesis', and to realize how much responsibilty it is to be 'pregnant' with potential! Really! The capabilities and expectations we have to manage in these Internet days... how exciting, how dangerous! After all, 'net potential, without 'net performance is just predisposed waste, don't you agree?"
"Yeah, yeah Paula,--yadda, yadda, yadda; 'net, 'net, 'net...enough philosophy-so, should I read the book or not?"
"Go for it." I replied. "This book is not just an electronic blip about the latest fad of virtual teams- it is a study on careful communication, on planning and developing valuable distributed business relationships...a book to be savored and re-read over time."
(BTW --Mine is already all dog-eared and worn!)
Be prepared to THINK DEEP; when you read this book, SIP it SLOWLY and --ENJOY!

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Effective Project Management: How to Plan, Manage, and Deliver Projects on Time and Within Budget- Includes CD Review

Effective Project Management: How to Plan, Manage, and Deliver Projects on Time and Within Budget- Includes CD
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This book has project management examples for use with MS Project 4.0 included. The macros don't work in the current version of MS Project. The macros are written in Visual Basic and I was able to debug through them, so I could at least install the material.
The book was not well written, the narrators came across too stuffy. There is good material here, but I am having a hard time forcing myself past the middle of the book.
I enjoyed the AMA Handbook of Project Management much better.

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This tutorial on the management of software projects includes an accompanying diskette which guides the user through the project management process. It provides a simulated environment that helps to teach management skills.

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The First-Time Manager: The First Steps to a Brilliant Management Career Review

The First-Time Manager: The First Steps to a Brilliant Management Career
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If you're about to become a manager for the first time and aren't really sure what you're getting into, author Michael Morris' book is required reading. It provides a wealth of information and insight into your new job. Likewise, if you are a first-time manager and you're floundering a bit, read this to see how to turn your new career around and become successful. We also recommend it to anyone who is considering an executive career. Here's a sneak peak into what you can expect as a member of management.

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"Practical and comprehensive, it will also be a valuable support to more experienced managers." -- Business Executive

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StraightLine Leadership: Tools for Living with Velocity and Power in Turbulent Times Review

StraightLine Leadership: Tools for Living with Velocity and Power in Turbulent Times
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I bought this book mainly for the wide range of superstars from several industries who endorsed the book. This book is endorsed by United States Army Generals, NFL football players, corporate CEO's and New York Times best selling authors. I was not disappointed. This is my second reading and certainly not my last. It is packed with practical information most of which is totally new to me and I have been in the business world for over 30 years.

The book is about how people can build or train themselves to be much more effective in their personal and professional lives. This book is not just for CEO's or high level executives. Anyone wanting to be more effective and or solve a challenge will benefit immensely from this book if they apply the information.

There is a very useful chapter on "Stop Stopping." That's right many people in life stop before they get to their intended goals or objectives. The tools or "distinctions" as the author refers to them are effective in breaking through a lot of the self-sabotaging activities people engage in. I have been working with this material with my own staff at work and we have all found this material extremely useful in dealing with challenges that we have been struggling with for some time.



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Straight-Line Leadership: Tools for Living with Velocity and Power in Turbulent Times is Dusan Djukich's highly anticipated introduction to his potent world of straight-line coaching. Within these pages he dramatically unveils exactly what it takes to live a powerful and effective life both personally and professionally. Regardless if you are a CEO, small business owner, parent, or someone who simply wants to make a difference, you will learn to master powerful distinctions that you can apply immediately to resolve the challenges that you are presently up against. You will also become adept at assisting others in solving their most pressing problems with precision and grace."This book boldly demonstrates why Djukich is regarded as the ultimate performance catalyst to business. He simply kicks the hell out of the sacred cows that keep individuals and businesses stuck." Brandon Craig, CEO, BiltRite Corporation

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