Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness Review

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(More customer reviews)This book is a great investement. This book explains much more than Business Process Improvement, it also breaks down the sub categories of Quality management into easy to digest pieces. Harrington makes the complex/theoretical Quality "mechanics" easy to understand. He explains today's business trends which can help any business become more productive.
Manufacturing Industries have been using these Quality techniques for years and Harrington helps any business adopt these "tried & true" measures. I recommend this book to anyone who is in the Quality field, or for anyone who is embarking in TQM.

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It's one of the hot topics for the 1990s - how to apply quality improvement techniques originally developed for the manufacturing sector to service industries. "How to Take the Lead in Business Process Management" details how to do it, providing a step-by-step formula that helps companies improve quality and productivity in the support areas. Here, in one comprehensive volume is all the information an organization needs to start the improvement process right away: how to determine customer needs and expectations and deliver the best service; how to establish which processes drive your business; how to create process improvement teams and train team leaders; how to eliminate bureaucracy, simplify the process, and reduce processing time; how to measure progress and provide feedback to participants; how to document the levels of improvement and certify operations and activities; and how to ensure ongoing improvement.Two special features further enhance the value of this highly practical guide: a chapter of case histories, showing the results of business process improvement, and an exhaustive section that guides readers in the application of problem-solving methods, value analysis and process analysis techniques, perfection analysis, work simplification programs, and more.

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What Lucy Taught Us: A Management Fable about Improving Your Business One Process at a Time Review

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(More customer reviews)With internet, technology, social media and how they revolutionize the way we manage business dominating business headlines in the recent decade, we often forgot that the fundamental of a well run business is sound business process. What Lucy Taught Us is a timely, well written and easy to read book on the importance of focusing on business process improvement in order to reduce cost, improve customer and employee satisfaction, and ultimately business bottom line.
This is a book should be on the desk of every CEO and COO of any size company.


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