Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness Review

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(More customer reviews)This book is a great investement. This book explains much more than Business Process Improvement, it also breaks down the sub categories of Quality management into easy to digest pieces. Harrington makes the complex/theoretical Quality "mechanics" easy to understand. He explains today's business trends which can help any business become more productive.
Manufacturing Industries have been using these Quality techniques for years and Harrington helps any business adopt these "tried & true" measures. I recommend this book to anyone who is in the Quality field, or for anyone who is embarking in TQM.

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It's one of the hot topics for the 1990s - how to apply quality improvement techniques originally developed for the manufacturing sector to service industries. "How to Take the Lead in Business Process Management" details how to do it, providing a step-by-step formula that helps companies improve quality and productivity in the support areas. Here, in one comprehensive volume is all the information an organization needs to start the improvement process right away: how to determine customer needs and expectations and deliver the best service; how to establish which processes drive your business; how to create process improvement teams and train team leaders; how to eliminate bureaucracy, simplify the process, and reduce processing time; how to measure progress and provide feedback to participants; how to document the levels of improvement and certify operations and activities; and how to ensure ongoing improvement.Two special features further enhance the value of this highly practical guide: a chapter of case histories, showing the results of business process improvement, and an exhaustive section that guides readers in the application of problem-solving methods, value analysis and process analysis techniques, perfection analysis, work simplification programs, and more.

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The Personal Efficiency Program: How to Get Organized to Do More Work in Less Time Review

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(More customer reviews)The Personal Efficiency Program is exactly that, a program to help you get organized and stay organized so that you can get more done in less time. The overriding theme is to do things now and don't put them off. The book covers all the bases for organization from developing a routine, planning processes, following through, managing and maintaining. The area that it does not cover is the psychological factors in getting things done. For example, one of the books that I read noted that one of the problems with a "to-do" type list is that we tend to look at it and do the easiest or most fun things first. So, as a result our reward for completing one of the items on our "to-do" list is that we get a less desireable and more difficult task to do next. Rearranging the "to-do" list so that you do the most difficult and least fun things first you set yourself up for success because as a reward for doing the difficult item you get a less difficult item or more fun item to do. I know it is just playing games, but it does affect how well people get their "to-do" list completed. I wish that he had included research like that in the book in addition to all of the good ideas for organizing and keeping track of things.
This book is designed solely for the work environment and getting things organized and done at work. Still many of the items can be applied at home too. It is a good book and a good read with a program that works if you implement and practice it.

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