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(More customer reviews)V. Clayton Sherman has written a wonderful dissertation about how the hospital system in this country is run. He also gives a wonderful blueprint of how to correct one of the most mismanaged businesses in the country. The hospital system today is struggling under HEAVY regulatory and monetary restrictions. But if these regulations had been in place from the beginning, like the banking industry, the participants wouldn't be running around like "chickens with their heads cut off" to fulfill "minimum standards" of Joint Commission and other like entites. What the industry desperately needs is a complete overhaul. Mr. Sherman gives the plan to follow in redoing the management of this industry, by throwing out the antiquated notions of management, and starting from the ground up to rebuild on a customer satisfaction driven premise. He sites Wal-Mart and how Sam Walton's idea of keeping the customer number one would work well in the hospital too....but this would require some different rules and some very different thinking. I strongly feel this should be REQUIRED reading for ALL hospital management!
Click Here to see more reviews about: Creating the New American Hospital: A Time for Greatness (Jossey-Bass Health Series)
Transforming the American HospitalProvides an exciting, values-centered approach to leading organizational change that produces rapid and lasting results.--Coyla Anderson, executive vice president, operations, Holy Cross Health SystemAt a time when the health care industry is going through a crisis--closures, layoffs, soaring costs, dissatisfied customers, and increased turnover--some hospitals have dramatically improved quality, productivity, and profitability. How? They have met the challenges of operating in today's health care environment through a complete, revolutionary transformation in how hospitals are managed. This book offers health care leaders an in-depth picture of how this new hospital operates and presents detailed, proven guidance for undertaking the transition.
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