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(More customer reviews)You'll probably notice my name in the Editorial Review section. I've worked with Barton on our CRM project - and used his company to help develop our internal CRM strategy. Barton's unique People, Processes, Technology approach is a winner in my book. Whereas most company CRM initiatives either fail or come in way over budget...ours was on time, and under. I attribute this to learning the common pitfalls and in using Barton's services to help develop our strategy (both long and short term). I'd highly recommend giving it a read.
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This comprehensive guide to Customer Relationship Management (CRM) draws on Barton Goldenberg s 20+ years of experience guiding firms to a successful implementation of CRM solutions and techniques. Goldenberg demonstrates how the right mix of people, process, and technology can help firms achieve a superior level of customer satisfaction, loyalty, and new business. Beginning with a primer for executives who need to get quickly up-to-speed on CRM, the book covers a full range of critical issues including integration challenges and security concerns, and illuminates CRM s key role in the 24/7/365 real-time business revolution. CRM in Real Time is an essential guide for any organization seeking to maximize customer relationships, coordinate customer-facing functions, and leverage the power of the Internet as business goes real time.
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