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(More customer reviews)Building the Real-Time Enterprise: An Executive Briefing by Michael Hugos is a timely compendium of lessons about tested and proofed management and operational techniques for all CIO's wanting to create successful internal IT organizations in the global village we live and work in. How is an IT organization to spend its scarce resources to enable its business to excel in a world characterized by hyper-competition and co-opetition? Hugos defines the Real-time Enterprise and systematically explains its business foundations, supported by practical examples. Short overview sections on Information Theory, Cybernetics, General Systems Theory, Total Quality Management, Six Sigma, Business Process Management, System Dynamics and Viable Systems Model, to name a few, provide contextual settings in which the roots for the modern Real-time Enterprise are to be found. The book continues by explaining how to design a real-time enterprise. It does so by motivating the need for change and dynamic management, right through descriptions of real-time observation and action chains [the Observe-Orient-Decide-Act loop, borrowed from aerial warfare]and to guidance on where to start the journey toward the Real-time Enterprise once resolved as strategy. Directions of how to build an IT infrastructure for Real-time Enterprises, and tested project management methodologies are combined to serve as a Best Practice manual towards sure results. Decision-making, modern programming languages, social skills and people management, and the various steps of the system development life cycle, are all described in the context of creating the Real-time Enterprise. Of particular value is sections on hard lessons learned in successes and failures as the author experienced them in his career, and how these are of value in systematically moving towards the Real-time Enterprise. These lessons are classified in strategic guidelines for system design and tactical principles for running projects. Every chapter in the book is supported by a vignette describing a particular executive insight related to the chapter content, and this is where the book's ultimate value lies; it is based on the professional experience of an author, also award-winning CIO, having changed the organization he works for to a Real-time Enterprise with sustainable growth and success in the world of today. Having read Building the Real-time Enterprise left me with fresh and profound insights on how to optimize executive effort and organizational resources for the creation of a dynamic and agile IT capacity in the modern organization. Free of clichés, this book has set a benchmark to be followed as an example of how to combine theoretical principles with practical lessons and verified successes in the IT world. It won't easily be replaced as company on my professional journey!
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This book is organized and laid out to provide information in quickly understandable chapters and in sections within chapters. Each chapter stands on its own and provides a usable body of information on an aspect of the real-time enterprise. Chapters includes diagrams, tables, and lists to illustrate and summarize key points and real-world case studies and executive interviews to provide further insight into the subject matter presented in the chapter.
Readers of this book will:
Gain a clear picture of how organizations can profit from use of real-time operations
Appreciate the theory, technology, and business practices that underpin the real-time enterprise
Learn a pragmatic and efficient approach for developing real-time systems in their own organizations
The author, Michael Hugos, is the chief information officer of Network Services Company, a $7 billion dollar distribution organization. He has over 20 years experience in applying technology to meet business challenges and he holds an MBA from Northwestern University's Kellogg School of Management. His discussion of the real-time enterprise is a blend of both theoretical and practical perspectives based on his years of applying real-time concepts to actual business situations. He is also the author of Essentials of Supply Chain Management.
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