Average Reviews:
(More customer reviews)This was a worthwhile and short read, primarily meant for workplace hassles. Lilley pulls out the best points from other authors, especially Bramson's Coping with Difficult People. I liked the brevity of this book, compared to Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst - that book was helpful for its breakdown of intentions (get it right, get it done, get along with others, get appreciated), and what happens when these are frustrated. I'm looking forward to reading The Complete Idiot's Guide to Coping with Difficult People which has really good reviews.
Click Here to see more reviews about: Dealing with Difficult People: Handle Aggression; Manage Conflict; Motivate Poor Performers (Sunday Times Creating Success)
Workplaces are filled with all types of people, and some of them can be very difficult to get along with. By understanding difficult people and their behaviors, a savvy individual can resolve the awkward and problematic situations created by difficult people.Dealing with Difficult People looks at difficult behavior – what drives it and how to cope with it. Issues Roy Lilley discusses include: recognizing the seven types of difficult person, handling aggressive people, handling conflict, motivating lazy colleagues, dealing with difficult customers, and handling complaints. Practical and accessible, this book is recommended for managers looking to improve performance, sales people looking to win more business, or anyone who has to deal with difficult colleagues or the public.
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