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(More customer reviews)With internet, technology, social media and how they revolutionize the way we manage business dominating business headlines in the recent decade, we often forgot that the fundamental of a well run business is sound business process. What Lucy Taught Us is a timely, well written and easy to read book on the importance of focusing on business process improvement in order to reduce cost, improve customer and employee satisfaction, and ultimately business bottom line.
This is a book should be on the desk of every CEO and COO of any size company.
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